​General Terms & Conditions 

GENERAL TERMS & CONDITIONS

​Order Confirmation 
Once orders are placed online, you will either receive an email or phone call notifying your order has been received.
 
Delivery
Sevenoaks Catering products are available for delivery to the Perth Metropolitan Area only. Delivery fee starts from $9 depending on your location.
 
Platters may arrive 30-45 minutes prior to event start time.

Refund and Cancellation 
All orders apart from customised catering orders may require 100% prepayment. Customised catering orders may require 50% deposit, and 50% upon delivery. Corporate accounts available.

Should catering be cancelled 48 hours before the event, a full refund of the payment is received. Otherwise a fee of 50% of total order will incur. Refunds will be processed promptly and made by the same method that you made payment. All refunds are made at the discretion of sevenoakscatering.com.au.
 
Presentation 
Catering will be delivered in disposable, recyclable catering trays. Napkins are provided with no additional charge. Should you prefer catering to be presented on platters you must specify when you order and a $10 fee is applicable. Lost or damaged equipment will incur a fee at retail prices for replacement.
 
Not satisfied with your catering? 

Within a reasonable time after the sale, email info@sevenoakscatering.com.au with your order details. We welcome you to attach images explaining your questions. Please provide details about the manner in which the goods are defective.
 
Please note that products cannot be returned due to change of mind or incorrect choice. This replacement extends to damage caused in-transit. We guarantee that our goods:

  1. Are of acceptable quality. This means they will be safe and free from defects. They will be acceptable in appearance and finish.
  2. Match the description given to you although may differ slightly in presentation as products are all hand-made.

Click here to read the Full Terms & Conditions and Website Privacy Policy, or download the PDFs below: 

Terms & Conditions.pdf
Download
Privacy and Policy.pdf
Download
Claire Sands , Oct 02, 2019

I order catering regularly for my work and can definitely recommend the team and their can-do attitude. Excellent food, great customer service and beautiful presentation. Drop off/delivery is always well communicated and food allergies and considerately respected. Awesome business.

Joanna Ho , Oct 01, 2019

I have catered from Sevenoaks for many of my events and they always impress. They serve fresh and impeccably presentable food, catering to a wide variety of dietary preferences. They are polite and helpful with orders, and reply very quickly, making it so much easier for me as an event planner. They are very reliable, always deliver punctually, and are a delight to work with!

alison pang , Nov 07, 2019

Had Sevenoak catering to cater food for our wedding guests. All the guests love the food! Cindy is very easy to work with and very helpful with menu recommendation. Well done and keep up the good work!

alicia bernardo , Oct 01, 2019

Always happy with Sevenoaks Catering's service. I appreciate that they always put the description on the boxes so guests know what they are having. It's sucha time saver for us. Great food variety and super easy to order online!

Sirling Chuah , Apr 01, 2019

Finding food for an event is always a very stressful time with so many options and so many other things to plan - Sevenoaks take all the stress out of catering and have an awesome selection and great professionalism so that you can rest easy knowing your guests will have delicious food and leave with their bellies full! Amazing quality and you can see the care, attention to detail and love they have put into their products. Really professional and friendly owners as well - would highly recommend for all your catering/function needs for a reliable and delicious spread!

Google Rating
4.8