​General Terms & Conditions 

​General Terms & Conditions 

GENERAL TERMS & CONDITIONS

​Order Confirmation 
Once orders are placed online, you will either receive an email or phone call notifying your order has been received.
 
Delivery
Sevenoaks Catering products are available for delivery to the Perth Metropolitan Area only. Delivery fee starts from $9 depending on your location.
 
Platters may arrive 30-45 minutes prior to event start time.

Refund and Cancellation 
All orders apart from customised catering orders may require 100% prepayment. Customised catering orders may require 50% deposit, and 50% upon delivery. Corporate accounts available.

For orders below $1000, should catering be cancelled 48 hours before the event, a full refund of the payment is received. Otherwise a fee of 50% of total order will incur. Refunds will be processed promptly and made by the same method that you made payment. All refunds are made at the discretion of sevenoakscatering.com.au.
 
Presentation 
Catering will be delivered in disposable, recyclable catering trays. Napkins are provided with no additional charge. Should you prefer catering to be presented on platters you must specify when you order and a $10 fee is applicable. Lost or damaged equipment will incur a fee at retail prices for replacement.
 
Not satisfied with your catering? 

Within a reasonable time after the sale, email info@sevenoakscatering.com.au with your order details. We welcome you to attach images explaining your questions. Please provide details about the manner in which the goods are defective.
 
Please note that products cannot be returned due to change of mind or incorrect choice. This replacement extends to damage caused in-transit. We guarantee that our goods:

  1. Are of acceptable quality. This means they will be safe and free from defects. They will be acceptable in appearance and finish.
  2. Match the description given to you although may differ slightly in presentation as products are all hand-made.

Click here to read the Full Terms & Conditions and Website Privacy Policy, or download the PDFs below: 

Terms & Conditions.pdf
Download
Privacy and Policy.pdf
Download
Claire Sands , 02/10/2019

I order catering regularly for my work and can definitely recommend the team and their can-do attitude. Excellent food, great customer service and beautiful presentation. Drop off/delivery is always well communicated and food allergies and considerately respected. Awesome business.

Joanna Ho , 01/10/2019

I have catered from Sevenoaks for many of my events and they always impress. They serve fresh and impeccably presentable food, catering to a wide variety of dietary preferences. They are polite and helpful with orders, and reply very quickly, making it so much easier for me as an event planner. They are very reliable, always deliver punctually, and are a delight to work with!

alison pang , 07/11/2019

Had Sevenoak catering to cater food for our wedding guests. All the guests love the food! Cindy is very easy to work with and very helpful with menu recommendation. Well done and keep up the good work!

alicia bernardo , 01/10/2019

Always happy with Sevenoaks Catering's service. I appreciate that they always put the description on the boxes so guests know what they are having. It's sucha time saver for us. Great food variety and super easy to order online!

Sirling Chuah , 01/04/2019

Finding food for an event is always a very stressful time with so many options and so many other things to plan - Sevenoaks take all the stress out of catering and have an awesome selection and great professionalism so that you can rest easy knowing your guests will have delicious food and leave with their bellies full! Amazing quality and you can see the care, attention to detail and love they have put into their products. Really professional and friendly owners as well - would highly recommend for all your catering/function needs for a reliable and delicious spread!

Vincent leung , 10/04/2019

The presentation of the food were so neat and very pleasant! I was amazed with the food and really enjoyed it. Will definitely order some catering from you guys for my next event.

Victor Liang , 13/03/2018

Sevenoaks Catering provided delicious food for my daughter's first birthday party. The fried chicken and sandwiches were so popular I wished I ordered more! Prompt delivery and well presented.

Kc Watanabe , 10/06/2020

Ordered Sevenoaks catering for my son's birthday. Food was presented so well and tasted amazing. Many guests commented on how good the food was! Was really good to be able to order single gluten free lunch box for gluten intolerant guest. Helped me with deciding number of platters for the number of guests coming. Thank you so much for your help, it made a potentially stressful day very smooth : )

Kc Watanabe , 10/06/2020

Ordered Sevenoaks catering for my son's birthday. Food was presented so well and tasted amazing. Many guests commented on how good the food was! Was really good to be able to order single gluten free lunch box for gluten intolerant guest. Helped me with deciding number of platters for the number of guests coming. Thank you so much for your help, it made a potentially stressful day very smooth : )

Renato Dayan , 18/08/2020

Great caterer in WA, highly recommended.

Vincent leung , 11/04/2019

The presentation of the food were so neat and very pleasant! I was amazed with the food and really enjoyed it. Will definitely order some catering from you guys for my next event.

Victor Liang , 12/07/2018

Sevenoaks Catering provided delicious food for my daughter's first birthday party. The fried chicken and sandwiches were so popular I wished I ordered more! Prompt delivery and well presented.

Child Australia Certificates , 15/07/2021

Great quality catering by Sevenoaks, great service, beautifully presented food and so many delicious options to choose from. We loved the little flowers that decorate the food. Highly recommended.

Rene Bass , 17/09/2020

Great food and service - highly recommend this Catering company!

cannington branch , 26/10/2020

Highly recommend Sevenoaks Catering. Cindy and her team provided catering for our Champagne Brunch fundraiser and the food was exemplary, the presentation and quality was first class. We ordered the individual tea boxes for our guests and they were delicious. Thankyou Sevenoaks Catering - from Bill Johnston MLA and staff.

milleclaudino1 , 14/07/2021

My company got Sevenoaks Catering for our event and EVERYONE LOVED IT! The smell of the food was incredible, food was delicious and very tasty. We cannot wait to have another event to cater with them again!

Katie Crichton Green , 16/07/2021

Wonderful, friendly, reliable and accomadating catering company based in Perth. Diverse menu that is gluten free and vegan friendly. Cindy is a joy and makes the whole experience effortless.

Amanda Crosby , 16/07/2021

I order catering for all my events and decided to try Sevenoaks, I was not disappointed . The food was amazing and it was delivered on time. The whole experience was absolutely what you need when you are planning events and need confidence that the catering will be on time and be good quality. Thank you again Amanda TBH

Inex Palit , 23/07/2021

Always very reliable for events and functions. Ordering from their website is very easy to do

Ryan Whiddett , 26/07/2021

Sevenoaks - Cindy and Joe - are impeccable for their service, quality and reliability. I use them for all of my catering orders and never found a caterer equal to them. The food is tasty, loved by guests at every function and always arrives on time, fresh and ready. Highly recommend!

cecilia lam , 30/07/2021

It is amazing! I love the little detail of your mini muffins. I am surprised the mini muffin with Rose petal. I can see you put a lot of detail! It tastes great! Good work!

Charlene Chieng , 24/08/2021

If you’re looking for a good caterer, I strongly recommend Sevenoaks Catering! This company delivers an awesome variety spread of impeccably delicious food, caters for various dietary requirements and provides superb customer service! For convenience, if you’re unable to pick up the catering, they provide delivery service and fear not for your food is under good hands! My customers are always very impressed by their slider and sushi platters, hot pastries and their pillowy killer donuts! Staffs there are always friendly, helpful and lovely! Kudos to the leadership team!

Data Science Club of UWA , 23/08/2021

We use Sevenoaks for all of our events, big and small! Their delivery service is always on time, and their range of food is amazing. They have a great range of dietary options, and all the food is always fresh and delicious.

Bev Hills , 31/08/2021

Have used Sevenoaks Catering for a few years now and Cindy and her team are amazing. The food is delicious and we are complimented every time we have visitors. Delivery is always spot on. I would totally recommend Sevenoaks for your next catering opportunity.

Maureen , 07/09/2021

I have been ordering from Sevenoaks Catering for several years and use them on a regular basis for various meetings and functions. The food is always fresh, delivery is always on time and Cindy the Catering Manager is so friendly and accommodating. Sevenoaks cater to all food sensitivities and the presentation of the food is always impeccable. Love the little touches such as the little flowers and the naming of the food boxes; a great touch. You won't be disappointed if you choose to use Sevenoaks.

Amanda Tan , 06/09/2021

It's hard to find good caterers with quality food and presentation. Sevenoaks fit that bill and more. Their food is tasty and generous, and service is friendly and professional. They are my go-to caterers; highly recommend them if you have an upcoming event!

Google Rating
4.8